Consulting expertise across IT, operations, and digital transformation

ServEX Private Limited

ServEX works with financial institutions, government agencies, and enterprises to strengthen IT service delivery, reengineer business processes, and accelerate digital change — backed by ITIL Expert, ISO 20000, PMP, and Lean-certified practitioners.

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Strategic Consulting

Expert guidance on IT strategy, digital transformation, and process optimization.

Business Operations

Business operations (BO) encompasses the middle- and back-office functions that keep financial institutions running—supporting customer service, processing transactions, and managing finance, HR, risk, and compliance across banks, insurers, and wealth management firms.

IT Service Management

ITSM strategy, process design, and technology enablement for regulated industries and enterprise environments.

Managed Services & Consulting Solutions

Enterprise-grade managed services and strategic consulting across IT and Business Operations domains. We deliver scalable, secure, and optimized IT and business operations aligned with your business objectives.

IT Service Line 1: ITSM Strategy & Governance

Strategic alignment of IT service management capabilities with organizational objectives through comprehensive assessments, maturity evaluations, and transformation roadmaps.

IT Service Line 2: Process & Operations Optimization

Systematic optimization of core ITSM processes to enhance operational efficiency, service reliability, and organizational accountability.

IT Service Line 3: Service Design & Delivery

Architecture of business-aligned service portfolios and Service Level Agreements (SLAs) that optimize user experience and operational transparency.

IT Service Line 4: Technology Enablement

Strategic deployment of ITSM tools, automation frameworks, and system integrations to enable scalable, data-driven service operations.

IT Service Line 5: Learning & Enablement

Comprehensive training and enablement programs to equip organizational teams with the expertise required to own, operate, and continuously enhance ITSM capabilities.

BO Service Line 1: Process Discovery & Assessment

The mapping and evaluating of current processes to identify inefficiencies and opportunities for improvement.

BO Service Line 2: Process Optimization & Redesign

Optimize current processes by eliminating inefficiencies and bottlenecks, and redesigning processes to improve efficiency, quality, and outcomes.

BO Service Line 3: Centralized Process Repository Management

The storage of all process documentation in a single system, maintaining version control and governance, and easy access, and keeping processes updated.

BO Service Line 4: Training of Process Improvement Methodologies

Educating teams on Lean and Six Sigma, tools and techniques for analyzing and improving processes, and building skills to continue to work on improvements.

Executive Leadership Team

Meet the strategic leaders driving ServEX's vision for managed services excellence and operational transformation.

Dilruwan Madubashitha

Dilruwan Madubashitha

Director - Advisory

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With over 18 years of experience driving operational excellence across global financial and technology sectors, Dilruwan specializes in building resilient, scalable IT service ecosystems and bridging the gap between complex technical infrastructure and business strategy.

Prior to founding ServEX, Dilruwan served as Director of Technical Support at Mad Mobile Inc. and spent seven years as Senior Manager of IT Service Management at LSEG. As a PMP® certified professional and ITIL® V3 Expert, he designs frameworks that solve current bottlenecks while enabling long-term growth.

Core Expertise

ITSM Strategy & Governance

Service management process design and implementation.

Operational Excellence

Optimizing support structures for global environments.

Strategic Project Leadership

Digital transformations with risk mitigation focus.

Cloud Architecture

Modern cloud frameworks integration into service delivery.

"At ServEX, we help organizations navigate modern IT complexities, ensuring technology remains an enabler for business success."

Priyanke Gooneratne

Priyanke Gooneratne

Director Sales & Operations

Strategic operations and business development leader with 13+ years experience in capital markets, managed services, and corporate governance. Specializes in building institutional relationships and delivering complex digital transformations.

Professional Highlights

Strategic Leadership at LSEG

Led technology managed services and South Asia government relations.

Landmark Achievement

Facilitated $4.4B Sri Lankan Sovereign Bonds listing (2019)—largest of its kind that year.

Operational Excellence

Expert in establishing and scaling offshore shared service centers.

Core Competencies

Combines commercial acumen with operational discipline, consistently delivering high-value programs built on integrity and professional excellence across public and private sectors.

Capital Markets

Global markets and sovereign financing expertise.

Government Relations

Public sector engagement and institutional relationships.

Shared Services Scaling

Establish and optimize offshore service centers.

Digital Transformation

Complex technology transformations for enterprises.

Adriaan Boon van Ostade

Adriaan Boon van Ostade

Director Business Process Consulting

Adriaan is a senior global business executive with a track record of leading major transformations across industrial and financial services sectors. With experience spanning GE and LSEG, he brings deep expertise in operational excellence, GRC, and large-scale business process change.

Core Expertise

Business Knowledge

Cross-functional leadership across HR, operations, finance, risk, and sales.

Business Transformations

Led global teams through insourcing, outsourcing, mergers, and divestitures.

Operational Excellence

Lean Six Sigma certified; delivers measurable process improvements at scale.

Governance, Risk & Compliance (GRC)

Implements GRC tools to document, report, and mitigate operational risk.

"Deep expertise bridging industrial and financial sectors to drive measurable business outcomes through strategic transformation."

Why Partner with ServEX?

Enterprise-grade managed services with a proven track record of transforming IT operations.

18+

Years Experience

Deep expertise in mission-critical environments including global financial institutions.

$4.4B

Global Transactions

Proven ability to manage large-scale financial operations and complex relationships.

100%

Certified Professionals

Industry-certified experts (PMP®, ITIL®, ISO 20000) committed to excellence.

Client outcomes

A sample of the outcomes we have delivered for clients across regulated industries. Client names are withheld under confidentiality agreements.

Top-5 Licensed Commercial Bank · Sri Lanka
ITSM Strategy & Process Redesign
Challenge Fragmented incident management across three service desks with no unified SLA framework or escalation path.
Approach End-to-end ITSM assessment, process redesign, and ITIL-aligned governance implementation.
Outcome Unified service desk operating model delivered within 6 months, with measurable improvement in incident resolution times.
Global Financial Markets Infrastructure · UK & Asia
ITSM Governance & Operational Excellence
Challenge Mission-critical IT service operations requiring consistent global standards across multiple jurisdictions.
Approach Senior ITSM leadership embedded across 7+ years, driving process maturity, SLA governance, and cross-team alignment.
Outcome Sustained operational excellence across mission-critical environments supporting $4.4B+ in global transactions.
Government & Public Sector · Sri Lanka
Business Process Reengineering
Challenge Manual, paper-based back-office processes creating bottlenecks and compliance risk across core operations.
Approach Process discovery workshops, current-state mapping, redesign using Lean principles, and a centralised process repository.
Outcome Documented and standardised process library enabling consistent service delivery and audit readiness.

Industry Certifications

Industry-recognized certifications demonstrating our commitment to world-class service delivery.

ITIL Expert — the highest individual ITIL credential, held by fewer than 5% of practitioners globally
ISO 20000 Auditor — independent verification of IT service management process standards
ISO 20000 Implementation — practical expertise in deploying IT service management standards
PMP® — Project Management Professional, the global standard for project delivery excellence

Our Mission

To help organisations run better — by transforming how they deliver IT services, optimise business processes, and build the capabilities to sustain change.

We partner with financial institutions, government agencies, and enterprises as trusted advisors — delivering consulting expertise that enables sustainable growth and measurable operational outcomes.

Expert Teams

Certified professionals with enterprise experience

Proven Track Record

Delivered transformation across sectors

Strategic Focus

Long-term partnerships, not just projects

Security First

ISO-certified, secure operations

How we work

Engaging ServEX is straightforward. Here's what to expect:

1

Discovery call

A free 30-minute conversation to understand your challenge and whether we're the right fit. No commitment.

Within 2 business days of contact
2

Scoped proposal

We prepare a clear proposal: scope, deliverables, timeline, and investment. No vague retainers.

Within 5 business days
3

Engagement kickoff

Once agreed, we start with a structured kickoff — aligning on goals, stakeholders, and success metrics.

On your schedule

Get in touch

Tell us about your challenge. We'll respond within one business day.

No commitment required. We'll be in touch within one business day.

Prefer email or phone?

[email protected] · +94 (77) 371 1317
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